Expertise & Specialisation
Strategic IT Outsourcing |
Experience of structuring managed services strategic outsourcing contract with large players. Experience of transitioning, day-1 operations, SLA closure, relationship management and governance of sourcing deals.
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CSAT Improvement |
Experience in implementing processes for CSAT measurement and improving CSAT consistently. This includes driving cultural change for measurement of CSAT, operational efficiency, Business and IT alignment etc.
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Service Management |
Experience in creation of framework and process for service management and implementation of tools and automation to manage service delivery. In depth experience in setting up governance around framework and management through ITIL based process especially in Incident, Problem, Change, Release.
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IT Governance |
Experience in improvement in governance of IT through various initiatives. Experience in setting up governance process for Demand Management, Outsourcing Management, Contract Management, Escalation and Issues management, Communications Management etc.
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Programme and Project Management |
Over 13 years of experience in managing projects and programmes which includes large complex transformations and onsite/offshore deliveries across various domains for both application and infrastructure projects. Experience includes rolling out processes and improving deliveries for large corporate organisations.
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